Return & Refund Policy

Last updated: October 2026

When a refund may apply

• A booking is cancelled before pickup or drop-off.
• You were charged twice or charged in error.
• A service was paid for but could not be provided by us.

Charges for services already performed, such as pickup, packing, handling, transport, customs clearance or storage, are generally not refundable.

Shipments returned to the sender

A shipment may be returned if it cannot be delivered or cleared, for example because of an incorrect address, a refused delivery, missing documents or unpaid duties. Return transport and any related charges are payable by the shipper.

Damaged or lost shipments

Report any damage or loss as soon as possible, keeping the packaging and contents for inspection. Claims are assessed under our Terms & Conditions and the applicable carrier terms.

How refunds are paid

Approved refunds are paid to the original payment method in US dollars. Processing times depend on your bank or card provider.

How to request a refund

Email info@iclexpress.in with your booking reference, the amount and the reason for your request. See also our Cancellation Policy.

Questions? Contact ICL Express USA at info@iclexpress.in or +1 762 777 7716 (Mon–Fri, 9:00 AM – 6:00 PM ET).