Privacy Policy

Last updated: October 2026

Information we collect

• Contact details you give us, such as name, email address, phone number and address.
• Shipment details, such as sender and recipient information, contents, value and tracking numbers.
• Messages you send through our quote and contact forms.
• Basic technical data, such as browser type, pages visited and approximate location, collected through cookies and similar technologies.

How we use it

• To provide quotes, book, deliver and track shipments.
• To prepare customs and shipping documents.
• To respond to enquiries and provide customer support.
• To process payments and keep business records.
• To improve our website and services, and to meet legal obligations.

Sharing your information

We share information only as needed to deliver your shipment and run our business: with carrier and logistics partners, customs and government authorities, payment providers and service providers who support our website and systems. We do not sell your personal information.

Cookies

We use cookies to make the website work and to understand how it is used. You can control cookies through your browser settings.

Data retention and security

We keep personal information only as long as needed for the purposes above and to meet legal, tax and accounting requirements, and we use reasonable safeguards to protect it.

Your choices and rights

Depending on your state of residence, you may have rights to access, correct or delete your personal information, or to opt out of certain uses. To make a request, contact us using the details below.

Children

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

Questions? Contact ICL Express USA at info@iclexpress.in or +1 762 777 7716 (Mon–Fri, 9:00 AM – 6:00 PM ET).