🇺🇸 USA +1 762 777 7716
Mon–Fri · 9:00 AM – 6:00 PM ET
🇺🇸 USA +1 762 777 7716
Mon–Fri · 9:00 AM – 6:00 PM ET
Home / FAQs
Shipping, rates, delivery times, packing and claims — answered.
Tell us the weight of the parcel and where it is going. We’ll share the approximate rate by phone and your nearest office. Drop the parcel there, or we can pick it up from your place for a nominal charge.
It doesn’t take more than 30 minutes to book a parcel with us.
Carriers such as FedEx, DHL and UPS set specific regulations. Tell us the item and we’ll confirm any restrictions — e.g. perishable or dangerous goods. There’s generally no limit on the number of items.
Yes, we can arrange pickups at your doorstep.
Yes. Parcels are packed as per international packing norms.
Every parcel travels with documentation describing it for security purposes. See the Info Hub for standard forms by shipment type.
Approximately by weight and destination. The exact rate is known after packing, when volumetric weight is considered.
The space a shipment occupies on the aircraft can matter more than its actual weight. Measure in inches: L × W × H ÷ 139.
It depends on the destination and service. Most international express shipments from the USA arrive within a few business days, subject to destination customs.
You get an AWB number at booking. Track it on our website to see the exact location of your parcel until delivery.
We pack to standard, label fragile items FRAGILE and palletise where needed.
We file a claim with the carrier (FedEx, DHL, Aramex, TNT, UPS etc.) depending on the damage. No claim applies to fragile items; an indemnity letter is required beforehand.
All major international courier companies like FedEx, DHL, UPS, TNT and self-network operators.
Our team is happy to help with anything not covered here.
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