Cancellation Policy

Last updated: October 2026

Before pickup

You can cancel a booking before the shipment has been picked up or dropped off. Contact us as early as possible with your booking or tracking reference.

After pickup or drop-off

Once a shipment has been collected or handed over, it may already be in transit with our carrier partners. We will try to stop or return it on request, but this is not always possible, and the charges already incurred for pickup, handling, transport and any return may apply.

Changes to a booking

Changes to the address, service or contents may be possible before dispatch. Changes can affect the price and transit time, and we will confirm any difference before proceeding.

How to cancel

Email info@iclexpress.in or call +1 762 777 7716 with your name, booking reference and the reason for cancelling. We will confirm the cancellation and any charges in writing.

Refunds

Where a refund is due, it is handled as described in our Return & Refund Policy.

Questions? Contact ICL Express USA at info@iclexpress.in or +1 762 777 7716 (Mon–Fri, 9:00 AM – 6:00 PM ET).